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BCC Adaptations Privacy Policy

Keeping Your Data Safe: Our Commitment to You

A LEGAL DISCLAIMER
 

BCC Adaptations, part of the Broste Rivers Ltd group of companies, takes great care to preserve your privacy and safeguard any personal information you share with us. This policy outlines how we collect and use your data, including when using our website or engaging with us in relation to our services — including the Disabled Facilities Grant (DFG) process.

By using our website or providing us with your personal information, you agree to this policy.
 

ABOUT US
 

In this policy, references to “we”, “our”, or “us” refer to BCC Adaptations, a company under the Broste Rivers Ltd group, whose registered office is Campus East, Welwyn Garden City, AL8 6AE. We are the controller of any personal data processed as described in this Privacy Policy.
 

HOW WE COLLECT INFORMATION
 

We may collect personal information when you:
 

  • Submit a DFG application

  • Purchase services from us

  • Contact us by phone, email, or post

  • Complete a survey

  • Engage with our social media

  • Visit our website

  • Download online resources

  • Apply for a job

  • Attend an event or network activity
     

We may also collect personal data from third parties such as local authorities, housing associations, healthcare providers, solicitors, and the Department for Work and Pensions when it relates to DFG applications.
 

WHAT INFORMATION DO WE COLLECT?
 

Depending on how you interact with us, we may collect the following information:
 

  • Your name, address, contact details, job title, and email

  • Date of birth, gender, and financial details (for DFGs)

  • Health and accessibility needs (for DFG assessments only)

  • Records of your interactions with us or our website

  • Event registration data (e.g., dietary requirements)

  • Anonymous or aggregated website usage data (via cookies)
     

We do not collect more information than is necessary for the purpose of your interaction with us.
 

HOW WE USE YOUR INFORMATION
 

Your personal information may be used to:
 

  • Assess your eligibility for a Disabled Facilities Grant

  • Deliver the adaptations or services you’ve requested

  • Comply with legal obligations

  • Provide service updates or newsletters (if consented)

  • Conduct research or service improvement surveys

  • Respond to queries, feedback, or complaints

  • Track and improve website performance

  • Maintain internal records and ensure security
     

We will not use your information for marketing unless you have explicitly opted in.
 

DISABLED FACILITIES GRANT APPLICATIONS
 

If you apply for a Disabled Facilities Grant (DFG), we will collect and use your data to fulfil our legal duties under housing and health-related legislation. This may include:
 

  • Contact information

  • Employment and financial details

  • Health and medical information
     

We may share your information with:
 

  • Local authorities and councils

  • Housing association partners

  • Private landlords

  • Healthcare providers

  • Legal representatives or contractors delivering adaptations
     

All parties are required to process your data securely and only as instructed.
 

DATA RETENTION (DFG)
 

  • If eligible for a DFG: we will retain your data for 10 years after last contact

  • If not eligible: your data will be retained for 6 years
     

DATA SECURITY
 

We take appropriate technical and organisational measures to protect your personal data. Access is restricted to staff and third parties who have a business need to know. All data is stored securely on UK-hosted servers.
 

YOUR RIGHTS
 

You have the right to:
 

  • Access your data

  • Correct or update inaccurate data

  • Request erasure (in some cases)

  • Restrict processing

  • Object to direct marketing

  • Withdraw consent at any time
     

Please contact our Data Protection Officer, Zara Pope (zara.pope@hertfordshirebc.co.uk), to exercise your rights or raise concerns.
 

COOKIES & WEBSITE DATA
 

We use cookies to understand how visitors interact with our website and improve user experience. Cookies do not collect personally identifiable information unless you provide it.
 

Types of cookies we use:
 

  • Performance & analytics (e.g., Google Analytics)

  • Third-party cookies from services like YouTube, HubSpot, or LinkedIn
     

You can manage your cookie preferences through your browser settings or via the cookie consent banner.

For more details, visit www.aboutcookies.org.
 

SHARING YOUR INFORMATION
 

We do not sell or share your information with third parties for marketing. We only share data:
 

  • When legally required

  • With service providers assisting us (under strict contracts)

  • For delivering DFG-related services or adaptations
     

UPDATES TO THIS POLICY
 

We may update this policy periodically. Any substantial changes will be communicated to you, and the most recent version will always be available on our website.
 

CONTACT
 

For questions or data-related concerns, please contact:

Broste Rivers Ltd
Campus East, Welwyn Garden City, Hertfordshire, AL8 6AE
Email: zara.pope@hertfordshirebc.co.uk
 

For further information on your rights under UK data law, visit the Information Commissioner’s Office.

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